Global Privacy & Cookie Policy

1. Introduction

Welcome to Flip Phone Club (“we,” “our,” or “us”).

We are committed to protecting your personal data and ensuring full transparency regarding how your information is collected, used, and stored.

This Privacy & Cookie Policy applies to all users worldwide, including residents of the:

  • European Union (GDPR)
  • United Kingdom (UK GDPR)
  • United States (CCPA/CPRA)
  • Canada (PIPEDA)

By using our website https://flipphoneclub.com, you agree to the practices described in this policy.

2. Information We Collect

(a) Personal Information You Provide

When you interact with our store, we may collect:

  • Full name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment details (processed securely via Shopify or third-party providers)
  • Any information submitted via contact forms or email

(b) Automatically Collected Information

When you browse our website, we may collect:

  • IP address and device type
  • Browser and operating system
  • Pages visited and time spent
  • Date and time of visits
  • Referring websites or ad sources

(c) Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate the website
  • Improve performance
  • Personalize your experience
  • Deliver targeted advertising

(See Section 5 for details)

3. How We Use Your Information

Your data is used to:

  • Process and deliver orders
  • Provide customer support
  • Manage your account and preferences
  • Improve website performance and user experience
  • Send marketing communications (only with consent)
  • Comply with legal and regulatory obligations

We do not sell your personal data.

4. Legal Basis for Processing (EU/UK)

If you are located in the EU or UK, we process your data based on:

  • Contractual necessity – to fulfill orders
  • Legitimate interests – fraud prevention, optimization
  • Consent – marketing and cookies
  • Legal obligations – compliance with laws

You may withdraw your consent at any time by contacting:
📧 contact@flipphoneclub.com

5. Cookies Policy

Cookies are small files stored on your device to improve your browsing experience.

(a) Essential Cookies

Required for checkout, security, and core functionality.

(b) Analytics Cookies

Used by:

  • Google Analytics
  • Shopify Analytics

👉 Opt-out: https://tools.google.com/dlpage/gaoptout

(c) Advertising Cookies

Used by:

  • Meta (Facebook / Instagram)
  • Google Ads
  • TikTok

To measure performance and show relevant ads.

(d) Functional Cookies

Used to remember preferences and improve user experience.

You can manage or disable cookies at any time through your browser settings.

6. Data Sharing

We only share your data when necessary:

  • Payment processors (Shopify Payments, Stripe, PayPal)
  • Shipping partners and logistics providers
  • Analytics and advertising tools (Google, Meta, TikTok)
  • Legal authorities when required

All partners are required to handle data securely and in compliance with applicable laws.

7. Your Rights

(a) EU / UK (GDPR)

You have the right to:

  • Access your data
  • Correct or delete your data
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

Contact:
📧 contact@flipphoneclub.com

(b) California (CCPA/CPRA)

You have the right to:

  • Know what data we collect
  • Request deletion
  • Opt out of data sharing (we do not sell data)
  • Non-discrimination

👉 Submit requests via email with subject: “CCPA Request”

(c) Canada (PIPEDA)

You may:

  • Access and correct your data
  • Withdraw consent at any time

8. Data Retention

We retain data only as long as necessary for:

  • Order processing and accounting
  • Fraud prevention
  • Legal compliance
  • Marketing (until unsubscribe)

Data is securely deleted or anonymized when no longer needed.

9. Data Security

We use industry-standard security measures:

  • HTTPS / SSL encryption
  • Secure payment processing (PCI-DSS compliant providers)

However, no system is 100% secure.

10. International Data Transfers

Our store is hosted on Shopify, which may process data in multiple countries, including the United States and Canada.

By using our services, you consent to these transfers.

11. Children’s Privacy

Our website is not intended for individuals under 16 years old.

We do not knowingly collect data from minors.

12. Policy Updates

We may update this policy at any time.

The latest version will always be available on this page.

13. Contact

For any questions or requests:

📧 contact@flipphoneclub.com
🌐 https://flipphoneclub.com
🕒 Customer support available 7 days a week